Client Experience and Technology Operations & Planning

Learn more about the entire Learning and Client Experience team or specifically the Teaching and Learning with Technology team.

What Do They Do? 

The CX team’s motto is “exceeding the expectations of a traditional helpdesk,” and this principle holds true across all three campuses. In addition to providing essential and timely technology and classroom support to students, faculty, and staff, the CX team is committed to delivering personalized client experiences and consultative expertise. With an impressive 274+ years of combined experience in technology support and design, the team leverages creativity and agility to offer optimal solutions for classroom and event space technology design, training, event planning, and technical support for both PC and Mac systems.

The team includes full-time professional staff as well as approximately 25 CX Student Ambassadors. These student ambassadors are extensively trained and dedicated to assisting the Widener community, working in the walk-up Technology Support Center (TSC) on the main floor of Wolfgram Library and supporting events and activities across the Chester campus.

Technology Operations & Planning includes the LIS Business Office, which manages all hardware, software, and peripheral technology purchases, vendor relationships, and budgets for all three campuses. The office is also responsible for asset management, replacement cycles, and collaborations across the university to integrate operations and technology. The LIS Business Office can be reached via email [email protected] and technology requests can be made through the LIS Hardware/Software Request Form

Who Are They? 

– Richard Orme, Director of Client Experiences & Learning Spaces ([email protected])

– Joseph Badolato, Client Experience Specialist ([email protected])

– Gilberto Chan, Senior Client Experience Specialist ([email protected])

– Mostafa Elgamal, Senior Client Experience Specialist ([email protected])

– Michael Hefferan, Senior Client Experience Specialist & Student Workforce Supervisor ([email protected])

– Kyle MacIntyre, Client Experience Specialist ([email protected])

– Jacqueline MacDonald, CX System Integration and Implementation Specialist ([email protected])

– Caitlyn Pagenkopf, Senior Client Experience Specialist ([email protected])

– William Scott, Senior Client Experience Specialist ([email protected])

– Robert Smith, Senior Client Experience Specialist ([email protected])

– Brian Fearnbaugh, Senior Client Experience Specialist -Commonwealth Law School ([email protected])

– Robert Brown, Client Experience Specialist- Commonwealth Law School ([email protected])

– Dave Vallee, Senior Client Experience Specialist -Delaware Law School ([email protected])

– John Kitchen, Director of Technology Operations & Planning ([email protected])

– Stacy John, LIS Business Manager ([email protected])

Where Are They and How Do I Reach Them for Support?

For 24/7/365 technology support, enter a QuickTicket, email [email protected], or call Client Experience (CX) for your campus.

• Chester Campus 610-499-1047
• Chester Campus 610-499-4090 (emergency classroom/event support during business hours)
• Delaware Campus 302-477-2221
• Harrisburg Campus 717-541-1927

For in-person assistance:

• Technology Support Center (TSC) – Chester First floor of Wolfgram Memorial Library (Information and Hours)
• Client Experience (CX) Help Desk – Delaware First floor of the Main Law Building off the Main Street Atrium (9am to 5pm Mon-Thurs)
• Client Experience (CX) Help Desk – Harrisburg Second floor of the Library Building in rooms 211 and 212 (8:30am to 4:30pm Mon-Fri)