Setting Private or Random MAC Addressing

Your device’s MAC address is a unique identifier for each device on a network. Devices allow for random or private MAC addressing to increase privacy, although this can sometimes cause connection issues with certain networks. You can stop or resume using a private MAC address with any network. Use the following instructions for enabling or disabling the feature on your devices.

Skip to your device:

 

Windows 10/11

To change the random MAC address setting:

    1. Click the Network icon in the bottom right system tray

 

    1. Click Network & Internet Settings

 

    1. Switch the toggle for Use Random Hardware Addresses to either enable or disable private MAC addressing

 

Network menu open with Network & Internet Settings option marked  Internet Settings

 

Android

    1. Open the Settings app

 

    1. Select Network and Internet

 

    1. Select Internet and connect to wu-secure

 

    1. Tap the gear icon next to the network name

 

    1. Select Advanced

 

    1. Select Privacy

 

    1. Choose to use either a Random MAC Address or Device MAC Address

 

 

iPhone

iPhone network settings

 

    1. Open the Settings app

 

    1. Tap the information icon (circle with i) next to a network

 

    1. Toggle the Private Wi-Fi Address setting on or off

 

 

 

 

 

 

Apple Watch

    1. Open the Settings app
    2. If you are connected to a network, tap the network name. If you are not connected, swipe left on the network name and tap more (the three dots).

 

    1. Toggle the setting for Private Address on or off

 

 

Note: Mac computers only generate randomized MAC addresses for Peer-to-Peer connections used for AirDrop and AirPlay.


Still Having Issues?

You can either visit the Client Experience Team on your campus (TSC, Delaware CX Helpdesk, or Commonwealth CX Helpdesk) or you can fill out the Fix My Wi-Fi form.

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Tech Support Information

24/7 technology support is available via QuickTicket or calling Client Experience (CX) for your campus.

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Chester Campus

610-499-1047
[email protected]

Technology Support Center (TSC)
In-person support for students, faculty, and staff available on the first floor of
Wolfgram Memorial Library.

Information and Hours


Delaware Campus

302-477-2221

Client Experience (CX) Help Desk
In-person support for students, faculty, and staff is available on the first floor of the Main Law Building off the Main Street Atrium from 9am to 5pm Monday through Thursday.


Harrisburg Campus

717-541-1927

Client Experience (CX) Help Desk
In-person support for students, faculty, and staff is available on the second floor of the Library Building in rooms 211 and 212 from 8:30am to 4:30pm Monday through Friday.

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