Multi-Factor Authentication
Multi-Factor Authentication (MFA), sometimes referred to as Two-Factor Authentication (2FA) is an additional layer of security added to accounts that requires you to verify your identity in addition to your password.
Widener requires that you have MFA set up for Microsoft 365 prior to accessing your Microsoft account. You will only need to verify your identify through MFA when accessing Microsoft while not on a Widener internet network.
Set Up MFA
You can either use Microsoft’s Authenticator app (recommended), or you can receive calls or texts in order to use MFA to access your Microsoft account.
Click the method you plan to use for setup instructions.
Call or Text
Directions for using phone call or text verifications
MFA Frequently Asked Questions
Does everyone need to use MFA?
Yes, all Widener University students, faculty, and staff need to set up and use MFA to access their Microsoft account and products.
What happens if I do not set up MFA?
Access to Microsoft (Outlook, Teams, OneDrive, SharePoint, Word, etc.). is not permitted until the MFA set up process is complete.
What applications/systems are currently protected with MFA?
At this time, MFA is being used to authenticate into Microsoft 365 or any Microsoft applications while not on Widener’s internet network. This does not impact logging in to a Widener owned device, Canvas, or other university resources.
Can I change my settings or phone number after setting up MFA?
Yes, visit the MFA setup page again to make changes to your authentication settings.
Do I have to authenticate through MFA for each browser or device?
Yes, you will need to authenticate for each browser (Chrome, Safari, Edge) or device (PC, phone, tablet) that you log in to your Microsoft account on. You will only need to do this while accessing Microsoft account while not on Widener’s internet network.
How often do I need to re-authenticate?
After your initial log in using MFA, you will be able to select the “Don’t ask again for 60 days” option. If you do not select that option, you will need to re-authenticate each time you log in. This configuration will need to be set for each browser you use individually. This setting will not apply to private/incognito browsers.
What if I have an issue or don’t have my mobile device to authenticate?
If you have any issues with using MFA, visit the Client Experience team on your campus or call 610-499-1047 and use option #3.
Can I use a different Authenticator app?
Although other authenticator apps may work, the only one supported by Widener’s Client Experience team is the Microsoft Authenticator app.
What if my device is lost or stolen?
Whether your computer or device you use to authenticate is stolen, immediately change your password through Password Self Service. In the PSS portal, access your account information and change the password on your third-party e-mail registered with your Widener account, and if your mobile device with the Authenticator app was stolen, also change the phone number on file for resetting your password. Disable
Having Issues?
You can either visit the Client Experience Team on your campus (TSC, Delaware CX Helpdesk, or Commonwealth CX Helpdesk) or you can fill out a QuickTicket.
