Microsoft Teams Voice
We are excited to announce that Widener is transitioning phone services to Microsoft Teams Voice. Learn about using Teams Voice to allow for a smooth transition process.
Access Teams Voice
Teams Voice is built directly into your Microsoft Teams desktop or mobile app. You are able to make both internal and external calls directly in Microsoft Teams.
Access the dial pad to make calls, your call log, and voicemail using the Calls icon in menu on the left-hand side of the Teams desktop app.
In the mobile app, the Calls icon will display along the bottom.
Using Teams Voice
Key Features
- Increased flexibility to make and receive calls from multiple devices, whether working on campus, at home, or walking across campus.
- Improved internal calling, being able to call by name or phone number.
- The ability to collaborate while on a phone call with Teams Voice being integrated into Microsoft 365.
Frequently Asked Questions
Click each question to expand.
Will my phone number remain the same with Teams Voice?
Yes, upon transitioning to Teams Voice, your current Widener extension will be transferred to Teams Voice, ensuring continuity in communication.
Can I use Teams Voice for both internal and external calls?
Yes, Teams Voice supports both internal and external calling. You can make and receive calls from within Widener, as well as external contacts.
- Internal Calling: With Teams Voice, dialing by extension is no longer needed as you will be able to call by name or e-mail address.
- External Calls: Dialing external numbers will be done with 10-digit dialing. No additional digits are needed to dial outside Widener.
How can I manage notifications for calls on the desktop app?
Manage notifications through the settings in Teams. Click the three dots in the top right corner of your Teams window next to your avatar. Then click Settings.
In the settings menu that displays on the left, click Notifications and Activity Here you can control what types of notifications you receive and when.
How can I manage notifications for calls on the mobile app?
If you utilize the Teams mobile app, you can manage notifications separately from the desktop app. Access your notifications settings in the mobile app by tapping your avatar in the top left corner. Click Notifications in the menu that displays.
Manage what type of communication you receive notifications for. You can select one of the pre-set options or choose Custom to manage which types of messages and calls you receive notifications for.
You can choose to block notifications in certain circumstances as well. Set quiet hours so that you do not receive notifications for Teams calls outside of your desired hours. You can also block notifications on your mobile device while you are active on your desktop or laptop, avoiding duplicate notifications from multiple devices.
Where will my voicemails be?
Voicemail audio as well as text transcript will be in the Teams app, accessible through the Calls icon in the menu on the left-hand side.
Will I still have a desk phone?
As we make this transition, most desk phones will be phased out to streamline our communication system. This decision is based on the increased functionality and convenience Teams Voice offers, allowing you make and receive calls from multiple types of devices with a consistent experience. We want to assure you that we are committed to providing the necessary support and resources throughout this transition.
What will happen to department or shared phones?
Just like with personal work phone numbers, most department/shared phone lines will also transition to Teams Voice. We will work with each department to determine the need of these phone lines.
What will happen to lab and classroom phones?
We will replace phones in common locations with new hardwired phones in places like labs and other areas that require a phone for safety reasons. Other teaching environments that do not require phone lines have already been transitioning away from hardwired phones over the past two years during renovations and technology improvements.
How to Learn More
Explore resources for learning more about Microsoft Teams Voice and ensuring you are confident in your communication.
From Microsoft
- Microsoft 365 Quick Start – Teams Calls
- Microsoft Teams YouTube Channel
Tips & Tricks
- Assign a delegate – allow someone to make/receive phone calls on your behalf
- Suppress background noise – allow Teams to suppress background noises including animals, construction or mowers, and more
- Switch devices during a call – if needed, you can change the device you are participating in a call from
If you want additional help with Microsoft products, you can reach out to CX for your campus or fill out a QuickTicket.
