Multi-Factor Authentication (MFA) for iPhone

This MFA page covers how to setup and use the App on iPhone. Learn how to install and use the application following the steps below.

Prepare your Account for MFA in Microsoft 365

MFA Setup
iPhone MFA Set-up using the Microsoft link

To get started, visit this link on your desktop and follow the steps below. This link will open a new tab in your browser.

https://aka.ms/MFASetup​​​​​​​

Note:
When you arrive into Microsoft 365 from the link above, some users may already have security settings already configured and not be prompted for More information, but rather see a screen similar to Figure 1 below.

If so, select Notify me through the app in the dropdown menu. V​​​​​erify the Authentication phone number is accurate for your MFA device. Then [checkbox] Authenticator app or Token and click the blue [ Set up authenticator app ] button to proceed to Step2.

Click [ Next ]
Click [ Next ]

Figure 1
Additional security verification
settings already configured.

Step 1​​​​​
Choose ” Mobile app ” from under
How we should contact you?
and select
​​​​​​​” Receive notifications for verification
Then click ” Set up

Step 2
You should now see this ” Configure mobile app ” window on your computer screen.

Next on your IPhone,
go to the Apple Store
Search for and install the
Microsoft Authenticator app

Step 3 ​​​​​​​

Confirm you are installing
Microsoft Authenticator app
then proceed:

Open the Authenticator app ​​​​​​​(on your phone) [I agree] • Open the Authenticator app ​​​​​​​(on your phone)

• Once installed, open the app and you will be brought to the privacy agreement Touch
I agree

Next, ‘ Touch ‘ [ Scan a QR code ]

Touch [ Scan a QR code ]
Note: Some users have also reported that phones with lock-screen security enabled may encounter a prompt to enter your phone pattern, PIN, password or use your fingerprint in order to permit local device authorization before configuring the Authenticator app itself.

Step 4 ​​​​​​​

A window will pop-up;
Choose ” Scan a QR code

​​​​​​​You are next prompted to allow authenticator app to use your phone camera.
Touch ” OK​​​​​​​

Step 5

Point your phone camera at the [ QR code ] ​​​​​​​displayed on your computer screen.

The app should auto-detect and enroll your account.

Note: You may see a pop-up
” Unable to add the account ”
click ” Allow ” in Phone App Preferences.
​​​

Touch [ Allow ]
Step 6 ​​​​​​​

You should see your ​​​​​​​new Profile
​​​​​​​in the Authenticator app as shown >


Phone screenshot

Step 7

Your Computer screen
should display what is
pictured

Click ” Next


Click [ Next ]
Step 8​​​​​​​
Go to your phone and Touch the pop-up
Approve
Note: Some users have reported in this step that you may encounter a lock-screen security issue like Figure 8 below on your phone. Or may have other enabled security layers such as requiring a Touch pattern, PIN, password or fingerprint on your phone. You may need to address these security features first in order to permit local device authorization of using the Authenticator app itself.
Figure 8 ( Touch ID enabled )
Touch Approve

Touch ” Approve

The computer screen will show the
Additional security verification window.
Step 9​​​​​​​

On your computer screen

Select country as
United States (+1)

enter your cellphone number

then click ” Done

Completion

Part 1 of MFA setup is complete on your device.
Click ” Cancel ” and close the browser tab.
The Save button is greyed out by design in Figure 4. Just click “Cancel“.
IMPORTANT:
Part 2 Next, Call the HelpDesk 610-499-1047 Option # 3 to ENFORCE MFA on your account.

You have completed setup.

Modifications to your MFA preferences
​​​​​​​can be made at the following link :
https://aka.ms/MFASetup​​​​​​​

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Test MFA with User Once Enforced

Instructions for HowTo Test MFA on Widener’s Internet once you have called the HelpDesk to enforce MFA on your account. At the following links are instructions to test:

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Using Microsoft Authenticator App on Apple iPhone

Once you have completed all steps above and ITS has ENFORCED MFA on your account, on your next Microsoft 365 logon you will see this APPROVE Sign in Request on your computer screen. Anytime you are connected to the Widener network, you will NOT be prompted for MFA authentication.

You have the option to check the box: “ Don’t ask again for 60 days ” It is recommended to check the box if it is your University asset or personal device.

Optional Checkbox

Optional Checkbox

A confirmation request will be sent to your phone to APPROVE the access.

Once approved, you will be logged into Microsoft 365.

Figure 8 ( Touch ID enabled )

‘ Touch ‘ Approve

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On Timeout Try Again
If you do not grant approval on time, you will see this screen to retry MFA confirmation once more :
​​​​​​​Click
Send another request to my Microsoft Authenticator app

After clicking Send another request to my Microsoft Authenticator App Go to your phone and Touch APPROVE
After clicking
” Send another request to
my Microsoft Authenticator App”
Go to your phone and ‘ Touch ‘ APPROVE

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Other options; get a code a different way
If you wish to not use Identity verification above in the Authenticator app, read on for other options…
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Using App Verification code :​​​​​​​​​​​​
If you choose to use a Verification code, you will see on your phone what is exampled on the left and then you must type in the number as shown in the example below on your computer screen.
Click [ Verify ] to complete the steps.
Using Text verification :​​​​​​​​​​​​
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Please visit the MFA FAQ’s for more information. If at any time you experience any issues with setting up or logging in using MFA, please submit a quickticket.widener.edu or call the HelpDesk at 610-499-1047 for further assistance.

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