This MFA page covers how to setup and use the App on iPhone. Learn how to install and use the application following the steps below.
Prepare your Account for MFA in Microsoft 365
Choose ” Mobile app ” from under
How we should contact you?
” Receive notifications for verification ”
Then click ” Set up ”
go to the Apple Store
Search for and install the
” Microsoft Authenticator app ”
Confirm you are installing
” Microsoft Authenticator app ”
• Once installed, open the app and you will be brought to the privacy agreement Touch
“ I agree ”
Next, ‘ Touch ‘ [ Scan a QR code ]
Note: Some users have also reported that phones with lock-screen security enabled may encounter a prompt to enter your phone pattern, PIN, password or use your fingerprint in order to permit local device authorization before configuring the Authenticator app itself.
A window will pop-up;
Choose ” Scan a QR code ”
You are next prompted to allow authenticator app to use your phone camera.
Touch ” OK ”
Point your phone camera at the [ QR code ] displayed on your computer screen.
The app should auto-detect and enroll your account.
Note: You may see a pop-up
” Unable to add the account ”
click ” Allow ” in Phone App Preferences.
You should see your new Profile
in the Authenticator app as shown >
Your Computer screen
should display what is
Click ” Next ”
Go to your phone and Touch the pop-up
” Approve ”
Note: Some users have reported in this step that you may encounter a lock-screen security issue like Figure 8 below on your phone. Or may have other enabled security layers such as requiring a Touch pattern, PIN, password or fingerprint on your phone. You may need to address these security features first in order to permit local device authorization of using the Authenticator app itself.
Additional security verification window.
On your computer screen
Select country as
” United States (+1) ”
enter your cellphone number
then click ” Done ”
Part 1 of MFA setup is complete on your device.
Click ” Cancel ” and close the browser tab.
The Save button is greyed out by design in Figure 4. Just click “Cancel“.
Part 2 Next, Call the HelpDesk 610-499-1047 Option # 3 to ENFORCE MFA on your account.
You have completed setup.
Modifications to your MFA preferences
can be made at the following link :
Instructions for HowTo Test MFA on Widener’s Internet once you have called the HelpDesk to enforce MFA on your account. At the following links are instructions to test:
Once you have completed all steps above and ITS has ENFORCED MFA on your account, on your next Microsoft 365 logon you will see this APPROVE Sign in Request on your computer screen. Anytime you are connected to the Widener network, you will NOT be prompted for MFA authentication.
You have the option to check the box: “ Don’t ask again for 60 days ” It is recommended to check the box if it is your University asset or personal device.
A confirmation request will be sent to your phone to APPROVE the access.
Once approved, you will be logged into Microsoft 365.
Send another request to my Microsoft Authenticator app
Click [ Verify ] to complete the steps.
Follow these instructions to use MFA without
the Microsoft Authenticator app.
Please visit the MFA FAQ’s for more information. If at any time you experience any issues with setting up or logging in using MFA, please submit a quickticket.widener.edu or call the HelpDesk at 610-499-1047 for further assistance.